Your Privacy Matters at zz77 — Here's How We Protect It

1 Who We Are

zz77 ("we," "us," "our") is the operator of the online casino and sports betting platform accessible at zz77.cam. We are the data controller responsible for the personal information collected from players who register and use our platform.

zz77 operates under an international gaming licence and is committed to handling all player data in accordance with applicable data protection laws and the requirements of our licensing authority. Our platform is designed primarily for English-speaking Pakistani players who are 21 years of age or older.

If you have any questions about this Privacy Policy or about how your personal data is handled, you can reach our dedicated data privacy team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2 Personal Data We Collect

zz77 collects personal data in several categories. The table below outlines what we collect, why we collect it, and its retention period. We strictly follow the principle of data minimisation — we do not collect data that we do not need.

We do not collect sensitive personal data such as biometric data, genetic data, religious beliefs, or political opinions. Where CNIC documentation is requested for identity verification purposes, copies are processed securely and not retained beyond the period necessary for compliance.

3 How We Collect Your Data

zz77 collects personal data through the following channels:

• Direct registration: When you create a zz77 account, you provide identity, contact, and address information directly to us through the registration form.
• Account activity: As you use the platform — placing bets on PSL cricket matches, playing jackpot slots, or participating in live casino tables — gaming data is generated and stored automatically against your account.
• Payment transactions: When you deposit or withdraw funds via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT, financial transaction data is recorded by zz77 and by the relevant payment processor.
• Customer support: When you contact our support team by email or live chat, the content of that communication is stored as part of your account record.
• Technical data (automated): Our platform automatically collects technical data such as your IP address, device information, and browser session data when you access zz77.cam. This is collected via standard server logging and first-party analytics tools.
• Verification processes: When zz77 initiates a Know Your Customer (KYC) or age verification process, you may be asked to provide documentation which is then processed by our verification partners.
• Cookies: First-party cookies collect anonymised behavioural data to improve your experience on the platform. See Section 7 for full details.

4 How We Use Your Personal Data

zz77 uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, authenticate your identity, and maintain your player profile on the platform.
• Payment processing: To facilitate deposits and withdrawals in PKR via your chosen payment method. Transaction records are maintained for financial audit and compliance purposes.
• Identity and age verification: To comply with our international gaming licence requirements, which mandate that we verify the age and identity of all players. Players must be 21 or older. 21+
• Customer support: To respond to your queries, resolve disputes, and maintain a record of your support interactions for quality assurance.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling, to apply any limits or exclusions you have requested, and to fulfil our duty-of-care obligations under our licence. Visit our Responsible Gaming page for more.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activities.
• Legal and regulatory compliance: To meet our obligations under applicable law and the requirements of our licensing authority, including record-keeping, reporting, and cooperation with regulators where required.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and game selection of the zz77 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications.

5 Legal Basis for Processing

For each purpose described in Section 4, zz77 relies on one of the following legal bases for processing your personal data:

• Contract performance: Processing necessary to provide you with the services you have registered for — including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws and our international gaming licence — including age verification, KYC checks, anti-money laundering obligations, and regulatory reporting.
• Legitimate interests: Processing carried out for zz77's legitimate business interests where those interests do not override your rights — including fraud prevention, security monitoring, and platform analytics.
• Consent: Processing that relies on your freely given, specific, informed, and unambiguous consent — primarily marketing communications. You may withdraw your consent at any time by contacting [email protected] or updating your account preferences.

6 Sharing Your Personal Data

zz77 does not sell your personal data to any third party. We do not share your information with advertisers or data brokers. We share your data only in the following limited, controlled circumstances:

• Payment processors: Your financial data is shared with licensed payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT network processors) solely for the purpose of completing your transactions. These providers are bound by their own data protection obligations.
• Identity verification providers: Where KYC checks are required, your identity documents may be shared with a licensed third-party verification service. These providers process data strictly under our instructions and confidentiality agreements.
• Game software providers: Third-party game studios whose games are hosted on zz77 may receive anonymised gameplay data for technical and audit purposes. They do not receive your personally identifiable information.
• Regulatory and legal authorities: We are required by our gaming licence to report suspicious transactions and to cooperate with relevant regulatory and law enforcement bodies where legally required. Such disclosures are made only to the extent legally required.
• Corporate transactions: In the unlikely event of a merger, acquisition, or sale of zz77 assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

7 Cookies & Tracking Technologies

zz77.cam uses cookies and similar tracking technologies to operate the platform correctly and to improve your experience. We use only first-party cookies — we do not load third-party advertising trackers or social media pixel scripts on our platform.

The cookies we use fall into the following categories:

• Strictly necessary cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account authentication state, and enable secure payment processing flows. These cookies cannot be disabled without breaking the platform's core functionality.
• Functional cookies: These cookies remember your preferences — such as your preferred language, display settings, and favourite game categories — so you do not have to set them every time you visit.
• Analytics cookies: We use anonymised, first-party analytics data to understand how players navigate zz77.cam — which pages are visited most, where users drop off, and how game categories perform. This data is aggregated and never linked to your individual identity.
• Responsible gaming cookies: These cookies are used to implement and enforce any session limits, reality checks, or cooling-off periods you have activated on your account.

You can control cookies through your browser settings at any time. However, please be aware that disabling strictly necessary cookies will impair your ability to use the zz77 platform fully. A cookie preference centre is available on the platform upon first visit.

8 Data Retention

zz77 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by our legal and regulatory obligations. The following retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum of 5 years following account closure, as required by our international gaming licence for audit and compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years following account closure or the completion of the verification that required the documents.
• Customer support records: Retained for 3 years from the date of the last interaction, unless the interaction relates to an unresolved dispute or regulatory matter.
• Marketing preferences and consent records: Retained for 2 years from the date of last interaction or consent update, or until you withdraw consent — whichever comes first.
• Technical/server logs: Retained for up to 12 months in an identifiable form, after which they are anonymised or deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to any individual player.

9 Data Security

zz77 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

• TLS/SSL encryption: All data transmitted between your device and zz77.cam is encrypted using TLS 1.2 or higher. Look for the padlock icon in your browser's address bar when accessing the platform.
• Encrypted data storage: Sensitive data fields — including identity document references and payment method identifiers — are encrypted at rest in our secure database infrastructure.
• Access controls: Access to player personal data within zz77's internal systems is strictly role-based. Only authorised staff with a legitimate operational need can access specific categories of player data.
• Intrusion detection: Our infrastructure is monitored 24/7 for unusual activity, unauthorised access attempts, and potential security breaches.
• Staff training: All zz77 staff who handle personal data are required to complete data protection training and are bound by confidentiality obligations.
• Incident response: In the event of a data breach that may affect your rights, zz77 will notify affected players and relevant regulatory authorities without undue delay and within the timeframes required by our licence obligations.

10 Your Data Rights

As a player on the zz77 platform, you hold a number of rights regarding your personal data. zz77 is committed to facilitating these rights promptly and without unnecessary barriers. Your rights include:

To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request." We will verify your identity before processing any request and will respond within 30 calendar days. In complex cases, this may be extended to 60 days, and you will be notified of any extension.

11 Children & Minors

zz77 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. 21+ Our registration process includes mandatory age declarations, and we conduct age verification checks on all accounts.

If we become aware that we have inadvertently collected personal data from an individual under 21 years of age, we will immediately close the associated account, delete all personal data relating to that individual, and return any deposits made to the original payment source. Any gaming activity conducted will be voided.

If you are a parent or guardian and believe that a minor may have accessed or registered on zz77 using your details or otherwise, please contact us immediately at [email protected]. We take underage access with the utmost seriousness and will investigate and act without delay.

12 Marketing Communications

zz77 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games (including new slot releases and cricket betting markets), and special offers — but only if you have explicitly opted in to receive such communications during registration or through your account settings.

Every marketing communication sent by zz77 will include a clear and easy opt-out mechanism. You can also withdraw your marketing consent at any time by:

• Clicking the "Unsubscribe" link in any zz77 marketing email.
• Updating your communication preferences in your account settings panel.
• Contacting our support team at [email protected] and requesting removal from all marketing lists.

Withdrawal of marketing consent will be processed within 5 business days. Please note that withdrawal of marketing consent does not affect transactional communications, which include account security alerts, deposit confirmations, withdrawal notifications, and responsible gaming alerts — these will continue to be sent as they are necessary for the operation of your account.

13 Third-Party Services & Links

The zz77 platform integrates with third-party services in the course of providing you with a complete gaming experience. These include game software providers, payment processing partners, and identity verification services. Each of these providers operates under its own privacy policy and data protection obligations, which are independent of this zz77 Privacy Policy.

zz77 conducts due diligence on all third-party service providers to ensure they maintain appropriate data protection standards before we engage them. All providers who process personal data on our behalf are required to act only under our documented instructions and are contractually bound to maintain confidentiality.

zz77.cam does not contain links to external third-party websites in its main platform content. Where such links exist in footer policy documents, please be aware that zz77 is not responsible for the privacy practices of any external website and encourages you to review the privacy policies of any site you visit independently of zz77.

14 Changes to This Privacy Policy

zz77 reserves the right to update or amend this Privacy Policy at any time. We will notify you of material changes by sending an email to your registered address or by displaying a prominent notice on the zz77 platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how zz77 protects your personal data.

Your continued use of the zz77 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any updated terms, you should cease using the platform and contact us to close your account.

15 Contact & Complaints

If you have any questions, concerns, or complaints about how zz77 handles your personal data, we want to hear from you. Our dedicated data privacy support team is available to assist all players, including those based in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan.

You can reach us by email at: [email protected]

Please include "Privacy Complaint" or "Data Rights Request" in your subject line so we can route your message to the appropriate team member. We will acknowledge receipt of your message within 2 business days and aim to resolve all privacy-related matters within 30 calendar days.

If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to the relevant supervisory authority under our international gaming licence. Details of the relevant authority will be provided upon request.